Frequently Asked Questions

Everything you need to know about shopping with Zivanche.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary based on destination but generally range from 10-15 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.

Can I track my package after it ships?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

Zivanche accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

How can I contact customer support?

Our support team is available via email at support@zivanche.com or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.